3+1 reasons why poor e-shop support is costing you
Have an e-shop but losing money?
You know how difficult it is to create a successful e-shop. It requires vision, hard work, and continuous investment. However, the work doesn’t end with the ‘Go Live’. Often, small oversights in e-shop support can cost you dearly without you even realizing it.
Eshop support
Supporting your online store is not a luxury. It’s essential to ensure that every euro you invest returns multiplied.
Having an e-shop is just the beginning. The support for your online store is not a luxury but an essential investment for its continuous growth. Every euro you invest in technical support, upgrades, and optimization ensures that your e-shop operates smoothly, remains secure, and offers an excellent customer experience. This way, you ensure that your initial investment returns multiplied, converting visitors into loyal customers and your brand into a market leader.
4 reasons why
- Missing product descriptions: How easy is it to convince a customer about a product they can’t see or touch? A comprehensive description is key. When it’s missing, the customer hesitates to make a purchase. Furthermore, incomplete descriptions negatively affect your Google ranking.
- Poor quality product photos: The photograph is the be-all and end-all. An improperly lit or low-resolution photo can discourage the customer and undermine your store’s credibility, even if the price is attractive.
- You don’t know your customers’ behaviour: How many visitors went to the cart but didn’t complete the purchase? Why? Professional e-shop support uses specialized tools to understand user behavior. A pop-up that doesn’t work correctly or a problematic contact form can be enough to make you lose money.
- You don’t properly leverage phone orders: A significant percentage of customers prefer to place orders by phone. If the person answering is not trained in sales, doesn’t know the products well, or can’t suggest alternatives in case of a shortage, you are simply losing a large portion of your potential sales.
For an e-shop to be truly profitable, it requires continuous care and support. That’s why at our agency, we don’t stop at the project’s delivery. We offer comprehensive support services, ensuring its smooth operation, data security, and fast loading speed. By investing in the right support, you ensure that your digital store will always remain competitive and ready to convert every visitor into a loyal customer.
At DESIGNOUS, we take on your e-shop support.
Contact us today to discuss your needs!
